*I only ship Monday through Wednesday to try to proactively prevent shipping delays. We want the cookies to be delivered to you as quickly as possible to ensure ultimate freshness. If delayed, it can be for a number of reasons that are out of my control.

If you have an issue, I will do everything I can to try and help you. The quickest ways to reach me is at nicoleezcurra@gmail.com. I will do my best to respond within 24-48 hours.

I cannot guarantee that your order will arrive on time and am not responsible for damages or delays caused by our shipping partner due to weather, strikes, handling of packing, or natural disasters. 

If the package shows delivered, then you must call UPS/Fedex directly to claim with the tracking number provided on your invoice:

UPS : 1-800-742-5877

FEDEX : (1-800-GOFEDEX).